SpinRollz Privacy Policy

SpinRollz operates the online gaming and entertainment platform at spinrollz.onl. When this Privacy Policy refers to "SpinRollz", "we", "us", or "our", it means the platform and the team responsible for running it.

This Privacy Policy applies to all users who visit the SpinRollz website, create a player account, use the SpinRollz mobile app, contact our support team, or interact with the platform in any other way. By using SpinRollz, you acknowledge that you have read and understood this policy.

If you have any questions about how your data is handled, you can reach us at [email protected]. We will do our best to respond clearly and promptly.

We collect different types of information depending on how you interact with SpinRollz. Here is a breakdown of what we collect and when:

We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data. We also do not ask for information that is not relevant to operating your gaming account.

Every piece of data we collect has a specific purpose. We do not use your information in ways that are unrelated to providing the SpinRollz service. Here is how we use the information we hold:

• Account management: Creating and maintaining your player account, verifying your identity and age, and managing your login credentials.
• Processing transactions: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, and other supported payment methods.
• Bonus and promotion delivery: Crediting welcome bonuses, reload offers, free spins, and other promotional rewards to your account correctly and on time.
• Customer support: Responding to your queries, resolving account issues, and handling disputes efficiently.
• Fraud prevention and security: Monitoring for unusual activity, detecting multiple accounts, and protecting the platform from abuse.
• Compliance: Meeting standard record-keeping and identity verification requirements that apply to online gaming platforms.
• Platform improvement: Analysing aggregate usage patterns to improve game selection, site performance, and the overall player experience — for example, understanding which features Pakistan players find most useful.
• Marketing communications: Sending you relevant promotions, bonus alerts, and platform updates — but only if you have opted in to receive them. You can opt out at any time.

We do not use automated decision-making processes that have a significant legal or similarly significant effect on you without human review.

We process your personal data on the following grounds:

• Contractual necessity: Processing your account data, transactions, and support interactions is necessary to deliver the service you signed up for. Without this, we simply cannot operate your account.
• Legitimate interests: We have a legitimate interest in detecting and preventing fraud, securing the platform, and improving the service for all players. We always balance this against your rights and interests.
• Compliance with legal obligations: We are required to retain certain records — including transaction history and identity verification documents — for compliance purposes.
• Consent: For marketing communications, we rely on your explicit consent. You can withdraw this consent at any point through your account settings or by contacting support.

SpinRollz does not sell your personal data. We share information only where necessary and only with parties who are bound by appropriate confidentiality and data protection obligations. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast, and other payment partners receive the transaction information needed to process your PKR deposits and withdrawals. They operate under their own privacy policies and security standards.
• Game providers: Third-party game studios whose titles appear on SpinRollz may receive limited technical data (such as a session token or player ID) to deliver gameplay correctly. They do not receive your full personal profile.
• Identity verification services: Where we use a third-party KYC provider to assist with document verification, they receive only the data required for that specific check.
• Technical service providers: Hosting, cloud storage, and platform infrastructure partners may have access to data as part of maintaining the service. These providers are contractually bound to handle data securely and only for the purposes we specify.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics tools to help us understand how the platform is being used. This data cannot be used to identify individual players.

We do not share your personal data with advertisers, data brokers, or any third party for their own commercial purposes.

SpinRollz uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. We use the following types:

Essential Functional Analytics Preference

• Essential cookies: These are required for the platform to function. They manage your login session, keep your account secure, and remember your preferences during a single visit. You cannot opt out of essential cookies without affecting the platform's core functionality.
• Functional cookies: These remember choices you make — such as your preferred language or display settings — so you do not have to re-enter them every time you visit.
• Analytics cookies: These help us understand which pages are visited most, how long players stay, and where they navigate to. The data is aggregated and anonymised — it tells us about usage patterns, not individual players.
• Preference cookies: These allow us to personalise certain aspects of your experience, such as surfacing game categories you have interacted with before.

We do not use third-party advertising cookies or allow ad networks to place tracking pixels on SpinRollz pages.

We keep your personal data only for as long as it is genuinely needed. Here is a general guide to how long different types of data are retained:

• Account data (name, contact details, login history): Retained for the duration of your account and for a defined period after account closure to meet compliance obligations.
• Transaction records (PKR deposits, withdrawals, bet history): Retained for the period required under applicable financial record-keeping standards.
• Identity verification documents: Retained for the period required after the verification is completed or the account is closed, whichever is later.
• Support communications: Retained for a reasonable period after the matter is resolved, in case you refer back to a previous interaction.
• Marketing preferences: Retained until you update or withdraw them, or until your account is closed.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

SpinRollz takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure:

• All data in transit is encrypted using TLS (Transport Layer Security).
• Sensitive data at rest — including identity documents and financial records — is stored using encryption standards appropriate for that data type.
• Access to personal data is restricted to authorised staff and service providers who need it to perform their specific role.
• Our systems are monitored for suspicious activity, and we carry out regular security reviews.
• Passwords are stored using one-way hashing — even SpinRollz staff cannot read your password in plain text.

No online system can guarantee absolute security. In the unlikely event of a data breach that affects your rights or interests, we will notify you and take appropriate steps to address the situation as quickly as possible.

As a SpinRollz player, you have the following rights in relation to your personal data. To exercise any of them, contact [email protected] with your request:

• Right to access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to rectification: If any of your personal data is inaccurate or out of date, you can ask us to correct it. You can also update basic contact details directly from your account settings.
• Right to erasure: In certain circumstances, you can ask us to delete your personal data. Note that some data must be retained for compliance purposes and cannot be erased on request alone.
• Right to restrict processing: You can ask us to limit how we use your data in specific situations — for example, while a correction request is being resolved.
• Right to data portability: You can request a copy of the data you have provided to us in a structured, machine-readable format where technically feasible.
• Right to object to marketing: You can opt out of marketing communications at any time through your account notification settings or by contacting support. Opting out of marketing does not affect your account or your ability to play.

We will respond to all valid data rights requests promptly. In some cases, we may need to verify your identity before fulfilling a request to ensure we do not share or delete data in response to a fraudulent request.

SpinRollz is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe a minor has registered an account on SpinRollz, please contact us at [email protected] immediately so we can investigate and close the account without delay.

Any account found to belong to someone under 18 will be closed immediately. Any balance in such an account — including deposits and winnings — will be forfeited in line with our Terms and Conditions.

SpinRollz pages may occasionally reference third-party services — such as your JazzCash or Easypaisa app — in the context of explaining payment processes. Where links to external sites exist, SpinRollz is not responsible for the privacy practices or content of those external sites.

We recommend reading the privacy policy of any third-party service you use in connection with your SpinRollz account — particularly your chosen payment provider — to understand how they handle your financial data independently of SpinRollz.

We may update this Privacy Policy from time to time to reflect changes in how we operate, new features we add, or updates to applicable standards. When we make meaningful changes, we will update the "Last updated" date at the top of this page.

For significant changes — particularly those that affect how we use your personal data — we will notify registered players via email or an in-platform notification before the changes take effect. Continued use of SpinRollz after a policy update is posted constitutes your acknowledgement of the revised terms.

We encourage you to check this page periodically so you are always up to date with how SpinRollz handles your information.

If you have any questions, concerns, or requests related to this Privacy Policy or the way SpinRollz handles your personal data, please get in touch with our support team:

You can also update your marketing preferences, review your account data, or use responsible gaming tools directly from your account dashboard at any time.